Frequently Asked Questions
Answers to common questions about prescriptions, refills, shipping, security, and more so you can feel confident every step of the way.
Prescriptions
How do you get lower prices than big pharmacies?
Most big retail pharmacies go to wholesalers and work with PBMs. We slice out the middlemen and negotiate directly with manufacturers. We take a small commission for ourselves and pass the rest of the savings on to patients.
How affordable is Invictus, really?
We offer 1,000+ commonly prescribed meds for less than a typical copay. That often breaks down to less than $1 per pill (even for many brand-name medications).
Does cheaper = lower quality?
FDA standards dictate that a drug is essentially a commodity, meaning it must be chemically the same no matter where you get it or how much you pay for it. We offer the same drugs as big retail pharmacies, but they’re more affordable and backed by in better service.
Are your meds safe and legit?
All our medications come from licensed, FDA-approved suppliers—just like any major pharmacy chain. We follow strict handling protocols and have licensed pharmacists overseeing every step in our supply chain. Invictus patients can expect to receive safe and verified medications.
How do you know your products aren’t fake or counterfeit?
We never source drugs from gray markets. Our supply chain is fully transparent and trackable from manufacturer to your doorstep. We invest in secure, verified distribution channels to eliminate all risk of counterfeit medications.
Are all online pharmacies safe?
Believe it or not, no. Many online pharmacies actually operate illegally because they’re based overseas, with no supervision of drug quality control or supply chains.
Will my data be safe with you?
We treat your personal data with the same respect and security you’d expect from your doctor’s office. Invictus is fully HIPAA-compliant and uses industry-grade encryption to keep your personal and medical info private. We don’t share unauthorized data with any third parties. You can read our privacy policy here.
Can I talk to a real human if I have issues?
Personalized care is in our DNA. From day one, you will get access to a real pharmacist, with real follow-ups, and a care team that knows your name—not just your prescription number. We built this pharmacy to feel human.
Are you regulated?
Yes, Invictus is regulated and compliant in all 50 states. We operate under all state and federal pharmacy regulations, and all our pharmacists are fully licensed. We’re often ahead of the curve—working on the frontlines of pharmacy reform while staying 100% compliant.
Is it complicated to switch over to Invictus?
Not at all. We’ve made switching simple. No complicated apps or long forms—just a simple process with real human support every step of the way. If you hit a snag, we’ll fix things fast.
