You must have a valid US prescription. That means we can transfer your prescription to us from
whatever pharmacy it’s currently located at, or your prescriber can send that prescription directly
to us using the following information:
Invictus Pharmacy (NCPDP #3155377)
Phone: 201-991-0800
Fax: 201-991-1980

Invictus’ online experience is designed to work without insurance, meaning we’re providing our
customers with easy to quote, direct low prices, and without the hassle of insurance companies,
prior authorizations, and deductibles.

We’ll take care of transferring your prescription for you. After selecting your medicine, you can
choose whether:
Your prescriber will send your prescription to Invictus Pharmacy;
You would like Invictus Pharmacy to contact the prescriber to request your prescription; or
You would like us to transfer your prescription from another pharmacy for you

Yes, Invictus can automatically refill your medicines for the duration of your prescription as long
as you choose an auto-refill option at checkout. We’ll send you reminders before each refill to
make sure you know it’s coming.

Yes, your prescriber can electronically send or fax your prescription to Invictus using the
information below:
Invictus Pharmacy (NCPDP #3155377)
Phone: 201-991-0800
Fax: 201-991-1980
Or you can provide your prescriber’s contact information, and our team will reach out to them for
you.

Our medicines are all FDA-approved and sourced from drug companies based in the United
States. All companies we source our medications from are FDA-approved and quality
controlled. You can order with confidence knowing that your medicine is safe.

We have contracts in place with Fedex, UPS, and USPS to ensure that your package gets to
you safely, securely, and on time.

We are fully licensed and ship to every state in the United States except for California and
Tennessee, our licenses in these states should be coming soon, so check back with us!

Please create an account to join our mailing list and stay informed on our latest availability,
product additions, promotions and health tips.

Yes! For all generic medicines, all one-time orders and any automatic refills will ship for free via
USPS First Class. Other shipping charges for standard orders and expedited options are
detailed below.

Next Day Service
Est. arrival next business day after the prescription is confirmed and ordered before 3 pm ET
Monday-Friday.
For faster processing please ask your provider to send your prescription to Invictus Pharmacy
(NCPDP #3155377). Delivery estimates assume all valid prescriptions related to your order are
received from your provider or pharmacy electronically or via fax by 3 pm ET today. Orders are
typically filled within 24-48 hours of receipt of prescriptions.

To ensure that refrigerated products are maintained at the correct temperature during transit, we
will ship in an insulated box, with cold packs, and marked on the outside that contains
temperature-controlled product. All refrigerated products will be shipped to arrive within 48hrs of
departing our warehouse.

Generally, we ship medicine via USPS. It should arrive promptly within standard delivery times.
In some cases, we can expedite and ship your medicine overnight for a small fee, as detailed in
our shipping fees.

Yes. Only USPS delivers to PO boxes, so please keep this in mind when selecting your shipping
window and the time it will take to receive your shipment.

It’s easy to change your shipping address, prescription and payment preferences between
automatic refills or before placing a new order. Just login to your account and view your options
from the menu to change any of your information. You can also call us at (201) 991-0800 or
(844) 385-MEDS anytime during working hours.

If your medicine is damaged in transit, or if you suspect that your order was lost or stolen,
please contact Customer Care at (201) 991-0800 or (844) 385-MEDS to discuss replacement
options.

Yes, with a valid US prescription from your veterinarian. Please indicate your pet’s name, your
last name, and the pet’s species (dog, cat, horse, etc.)

You will be charged on the day that your order is processed for shipment (typically five business
days before your current prescription runs out).

To fill your prescription, we need your:
First and last name
Date of birth
Email address
Phone number
Medicine name and strength
Medicine prescriber
Payment method

We take your personal information seriously. All of your prescription and personal information is
stored safely on-site in a Health Insurance Portability and Accountability Act (HIPAA) and
protected health information (PHI)-compliant server. You can request a copy of your information
at any time by calling our Customer Care team at (201) 991-0800 or (844) 385-MEDS.

We fill and ship prescriptions from our 60 Essex St Suite 202, Rochelle Park, NJ 07662
pharmacy facility.

If there is an error with your order caused by Invictus Pharmacy, please contact our Customer
Care team within 48 hours of receipt at (201) 991-0800 or (844) 385-MEDS, or reach out to us
by email at mailrx@invictuspharmacy.com. We will gladly replace your order at no additional
cost.

Unfortunately, we cannot accept returns of prescription products for reuse or resale due to
regulations governing prescription medicines in most states. All sales are final. For any

additional help, please contact us at support@invictuspharmacy.com or call us at (201) 991-
0800 or (844) 385-MEDS.

Please dispose of prescription medication securely. If you have questions, please visit this FDA
website.
https://www.fda.gov/drugs/safe-disposal-medicines/disposal-unused-medicines-what-you-
should-know

Feel free to contact our Patient Care team at (201) 991-0800 or (844) 385-MEDS.

Mon-Fri 9 am – 5 pm ET
Sat 10 am – 3pm ET